Table of Contents:
Typical Billing Process
As shown in the diagram above, the typical billing process timeline begins with the enrollment window. Within the enrollment window, schools select their pass plan, a contract is generated, and the school signs their contract. Once the regular season begins, the school's invoice is generated and paid in full.
Important: If your school uses more passes than your package size, you may have to pay overages after the session is over.
Contact your school's assigned PlayVS Representative to request a quote. Please also let your Representative know if there are any special conditions your school requires for billing, such as Invoice Date Accommodation, Purchase Order, District Billing, etc..
If you're a returning customer and you need assistance in contacting your Customer Success Representative, please reach out to Customer Success firstname.lastname@example.org. If you’re new to PlayVS, please contact our sales department email@example.com.
Your PlayVS Representative will provide you a quote to review for approval.
Once your quote is approved, you will be provided a contract to sign based on the plan and terms outlined in your quote.
An invoice will be emailed within 3-5 business days after your contract has been signed or of enrollment close.
Important: All invoices are due in full in accordance with the terms and conditions defined in your signed contract.
Your invoice will be sent via email to the Coach and Billing contact on file. If your contact information has changed, to update your account, please contact your school’s assigned Customer Success Representative.
If you have been issued a purchase order by your school for your purchase, please email a copy to firstname.lastname@example.org.
If your school is classified as tax exempt, please email a copy of your tax exemption certificate to email@example.com.
If at any time you would like to upgrade your plan, please contact your PlayVS Representative to assist you. Otherwise, any seat used in addition to your original quantity purchased will be considered an overage and invoiced after the end of the regular season.
For security purposes, we do not accept credit card payment by phone or through email. All invoices are sent via email and include a link to pay through our secure online payment platform.
Please send all check payments to our secure lockbox to ensure timely processing. Our address is:
Play Versus, Inc.
Dept LA 25156
Pasadena, CA 91185-5156
Please send your request to pay via ACH to firstname.lastname@example.org.
W-9 Form Download
To download our W-9 file, click the link here!
PlayVS Contact Information
Please feel free to contact us directly with any questions or concerns:
Direct Line: 213-267-4561
V1.1 - 2021 - 2022
V1.2 - 3/10/22 // Overage invoice expectations
V2.0 - 3/25/22 // Grammar and formatting for '22-23
V3.0 - 7/20/22 // Video added
V3.1 - 1/18/23 // Updated W9 link added
V3.2 - 3/13/23 // Remittance notice added
V3.3 - 4/10/23 // Check address and ACH added