Who Are We?
We are the PlayVS Support team, here to help answer any questions you may have about the PlayVS platform. Some of the topics we cover include:
How to use the PlayVS site
General PlayVS questions
Account recovery and updates to personal information
Game rule clarification
Scheduling and rescheduling matches
Submitting match results
Our Support business hours are Monday through Friday 7:00am to 8:00pm PST. Any questions or concerns sent outside of our business hours may not have League Specialists or representatives readily available to answer. We will promptly address your ticket as soon as we can.
How to Contact Us
If you would like to reach our team, chat with us using the orange chat icon at the bottom right of the PlayVS site, or by emailing us at firstname.lastname@example.org.
For the fastest response time, please do not send inquiries to an individual team member’s email address. The two above channels of communication are the best way to reach us.
In order to provide the best assistance possible, we expect users that are reaching out to be respectful to our representatives and League Officials as they help answer your questions and concerns.
When Contacting Us
Be respectful to the representative or League Official they are speaking with.
Provide as much information as possible about their issue or inquiry.
If contacting about a site error, screenshots or other visual references showing the error are much appreciated.
For more information on what to include in outreach based on the situation or issue, refer to our Reporting Guide.
Be patient while our team works to resolve their issue.
Sometimes we’ll need to refer to the expertise of another PlayVS team to better assist with a question, match ruling, or pricing inquiry.
Be prepared to provide additional information when requested.
To better assist, we may ask users to provide account details such as personal and work or school email addresses attached to their account, or date of birth.
We will never ask for the password to your account.
Intentionally Providing False Information
Providing false information to our team regarding your account or the accounts of other users on the platform.
Deliberately omitting information needed by a League Official to sway the outcome of a match ruling.
Sending Offensive or Inappropriate Content
Speaking with a representative using offensive or inappropriate language or images through email or chat.
Creating Duplicate Accounts
Creating another account with the intention of changing the result of a situation in your favor.
Sending multiple and repeated, unproductive emails or chat tickets to our team.
Showing Disrespect to Representatives
Directing any belittling comments towards representatives or league officials
If these support interaction policy guidelines are violated, PlayVS reserves the right to automatically remove any user from competing on the PlayVS platform.
These policies help our team strive to bring everyone the best competitive esports experience possible. Thank you for your cooperation!
V1 - 2/1/22 // Article created -RG & AK
V2 - 7/20/22 // Video added -LT & AK