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ProtectMe FAQ

An FAQ about ProtectMe and it's services

Updated this week

ProtectMe Overview

What is ProtectMe?

ProtectMe is a voice and chat monitoring solution that enhances the safety of school Esports and gaming programs by identifying and alerting administrators to potential risks, maintaining a positive and secure environment for players. ProtectMe monitors over 1,200 of gaming's most popular titles.

What do you get from ProtectMe?

  • Instant alerts for serious risks like cyberbullying and inappropriate language

  • Weekly reports with key insights to support student safety and digital well-being

  • A secure dashboard for real-time oversight and data-driven decision-making

How to Install ProtectMe?

Currently ProtectMe only works with PC computers using Windows operating software.

1. Inform PlayVS that you would like to activate ProtectMe and provide them with the email address you want associated with your account.

2. Once your account has been created, PlayVS will send you a welcome email with instructions to get started.

3. Visit getkidas.com/esports and click Download Now.

4. Open the download from your Downloads folder.

5. Follow the on-screen instructions to complete the installation.

You will need access to the email address linked to your ProtectMe account during setup.

6. After installation, ProtectMe will run quietly in the background, helping to keep your gamers safe.

How to use ProtectMe?

Once installed, ProtectMe will monitor communication when games are played. They will also provide:

  • Weekly reports every Tuesday with gaming insights.

  • Immediate alerts anytime a threat is detected.

To pause the software from monitoring a specific computer:

1. Open ProtectMe by Kidas.

2. Click Pause ProtectMe.

3. Select how long you would like to pause ProtectMe.

  • You can select up to 8 hours.


Dashboard

How to access real-time updates?

Log in to your dashboard at any time to view real-time updates. Your dashboard includes a summary of time spent gaming, any threats detected, as well as top played games. To log in to your dashboard:

  • If it’s your first time logging in:

    • Click Forgot Password to create your password before logging in.

    • Create a new password.


Data Safety

How safe is ProtectMe?

  • Security is critical to ProtectMe. Student data is encrypted throughout every step of the monitoring process, including when ProtectMe analyzes data and sends alerts.

  • ProtectMe complies with COPPA, CCPA, and other child safety regulations, and we’re transparent about what we monitor and how it works.

  • The tool runs in the background without interfering with gameplay, ensuring a seamless experience for the gamer while giving schools peace of mind.

What does ProtectMe do with chat data?

  • All student data is encrypted, analyzed securely in systems physically located in the US, and protected with multiple layers of security.

  • ProtectMe uses pseudonymisation as defined by the GDPR to separate PII from the stored data.

  • Data is reviewed for safety risks, then deleted after processing.


Contact Information

Who can assist with any questions?

If you have any questions, please reach out to support@getkidas.com for assistance.

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