Coach Dashboard

Reschedule in the Match Mission Control

A guide for rescheduling a match with the PlayVS platform.

The reschedule tool can be found in upcoming matches’ Mission Control and will send a request to reschedule to your opponent. They can then accept or decline the reschedule.

In this guide we review:

1. Sending a reschedule request

2. Receiving a reschedule request

3. Cancelling a reschedule request

4. FAQ

5. Printable version here

Sending a reschedule request

You can reschedule a match once it's scheduled on the PlayVS platform.

  1. Locate the match you would like to reschedule in the Schedule tab.
  2. Select the match you want to reschedule listed in ‘Upcoming.’
  1. Click ‘Reschedule Match’ in the ‘Manage the match’ section.
  1. Select a reason for your reschedule request. If you select ‘Other,’ explain your reason in the text box.
  1. Select three available times for your match. All reschedules must be completed by the end of the block*.
    *In light of COVID-19 school closures, we will extend reschedules through the end of block 3. All matches must be completed by Friday, April 17, 2020.

    Note: PlayVS Support is not offered over the weekend. Our support business hours are Monday through Friday 8:00am to 6:00pm PST. Any matches rescheduled outside of our business hours may not have League Specialists readily available to address issues or concerns.

Receiving a reschedule request

You can only reply to a reschedule request once it's sent by one of your scheduled opponents.

1. You can view reschedule requests in two ways:

A. From the notifications in Overview and Match’s Mission Control

B. You will receive an email notification.

2. Click ‘View request' to see the new suggested match times from your opponent.

3. Review the times provided and select your preferred choice. If none of the suggested times work for your team,

  1. Select ‘deny request’ to and submit your own reschedule request with your times.
  2. Select ‘deny request’ to keep the original scheduled time.

Cancelling a reschedule request

If a reschedule has not already been accepted, you may cancel your request.

​​

  1. Click the reschedule notification in your Mission Control. Cancelling a reschedule request resets the match the original time.

FAQ

How long do we have to reschedule a match?

​For the Spring 2020 Season, we need all matches completed by the last day of your schedule block. New Mexico leagues need to be rescheduled by the last week of matches.

Last day of each block for rescheduled matches.

Partnered States and Regional Leagues

New Mexico Leagues

Preseason

No reschedules allowed

No reschedules allowed

Block 1

03-06-2020

Block 2

03-27-2020*

Block 3

04-17-2020

04-24-2020

*In light of COVID-19 school closures, we will extend reschedules through the end of block 3. All matches must be completed by Friday, April 17, 2020.


What happens if coaches cannot agree to a new match time?

Submit different times to find a common time*. After a few submissions, a league official will be in contact with you to help facilitate a new match time. Please send questions or concerns to support@playvs.com.

*Note: PlayVS Support is not offered over the weekend. Our support business hours are Monday through Friday 8:00am to 6:00pm PST. Any matches rescheduled outside of our business hours may not have League Specialists readily available to address issues or concerns.

When does the match get forfeited?

Forfeits can be requested by either coach for their own team. See our Forfeit Guide for more information.

Rescheduled dates are considered the new match time. If your team is not present for the rescheduled match time, that may result in a forfeit for your team.

Denied reschedule requests will be reset for the original time. The team absent at match time will receive a forfeit. See section 8 and 9 of our rulebooks for more details.

Can my Collegiate Fortnite team reschedule?

Teams are unable to reschedule a Fortnite match. Duos are not required to be present to a Fortnite match. Duos may skip a week if unavailable at match time.

Questions? support@playvs.com V.3.1

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