Reschedule in Match Mission Control

In Mission Control, the reschedule tool can be found in upcoming matches. This tool will send a request to reschedule to your opponent. They can then accept or decline the reschedule.

Important: We've implemented a new schedule model. For more details, see our New Swiss System Change.

Table of Contents:

1. Frequently Asked Questions (FAQ)

2. Sending a reschedule request

3. Receiving a reschedule request

4. Cancelling a reschedule request


1. FAQ's

How many forfeits can a team use per season?

Each team can use up to 2 forfeits per season. Any team that misses more than 2 regular season matches will not be eligible for playoffs.

How long do we have to reschedule a match?

For rescheduling during the Spring ‘22 season, all leagues will have 7 days before each match day and 6 days after each match day to reschedule.

The first and final matches are the only exceptions to this rule as we cannot guarantee a time slot prior to the season's first match or after the season’s final match.


What happens if coaches cannot agree to a new match time?

Submit different times to find a common time*. After a few submissions, a league official will be in contact with you to help facilitate a new match time. Please send questions or concerns to support@playvs.com.

*Note: PlayVS Support is not offered over the weekend. Our support business hours are Monday through Friday 8:00am to 6:00pm PST. Any matches rescheduled outside of our business hours may not have League Specialists readily available to address issues or concerns.

When does the match get forfeited?

Forfeits can be requested by either coach for their own team. For more information, see our Forfeit Guide.

Rescheduled dates are considered the new match time. If your team is not present for the rescheduled match time, that may result in a forfeit for your team.

Denied reschedule requests will be reset for the original time. The team absent at match time will receive a forfeit. For more details, see section 8 and 9 of our rulebooks.

2. Sending a reschedule request

You can reschedule a match once it's scheduled on the PlayVS platform.

  1. Locate the match you would like to reschedule in the Schedule tab.

  2. Select the match you want to reschedule listed in ‘Upcoming.’

Click ‘Reschedule Match’ in the ‘Manage the match’ section.

Select a reason for your reschedule request. If you select ‘Other,’ explain your reason in the text box.

Select three available times for your match. All reschedules must be completed by the end of the block*.

Note: PlayVS Support is not offered over the weekend. Our support business hours are Monday through Friday 8:00am to 6:00pm PST. Any matches rescheduled outside of our business hours may not have League Specialists readily available to address issues or concerns.

3. Receiving a reschedule request

You can only reply to a reschedule request once it's sent by one of your scheduled opponents.

1. You can view reschedule requests in two ways, either email or the notifications in Overview and Match's Mission Control:

2. Click ‘View request' to see the new suggested match times from your opponent.

3. Review the times provided and select your preferred choice. If none of the suggested times work for your team:

  1. Select ‘deny request’ to and submit your own reschedule request with your times.

  2. Select ‘deny request’ to keep the original scheduled time.

4. Cancelling a reschedule request

If a reschedule has not already been accepted, you may cancel your request.

Click the reschedule notification in your Mission Control. Canceling a reschedule request resets the match the original time.

Questions? support@playvs.com


V3.2 - New block dates for Fall 21

V3.3 - 10/5/21 // Combined with previous duplicate article, Reschedule a Match

V3.4 - 10/9/21 // Corrected CHSAA Block 3 date

V3.5 - 2/1/22 // New Swiss schedule link added & links updated -AK
V3.6 - 2/18/22 // Forfeit policy added to FAQ & reordered to top -AK

V3.7 - 2/25/22 // Reschedule window clarified from 5 to 4 days -AK

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