When users reach out to PlayVS Support regarding technical issues they're encountering with our site, our representatives will recommend the below methods to try:

If none of the methods listed above resolve page errors, contact PlayVS Support through the chat feature or at support@playvs.com.

Once a user clicks "Create Account" with an email and password, an account is automatically generated on the PlayVS side, even if the account creation process is not fully completed. Use the following two steps to regain access to your email and/or account.

Our Game Connections Guide goes step-by-step on how to connect your individual game accounts to your PlayVS account. Here are some common situations you may encounter and how to resolve them:

This error typically occurs when your game account is under 24 hours old or has not been used in-game. If your account meets this criteria, and you're still receiving this error message, contact PlayVS Support through the chat feature or at support@playvs.com.

This error occurs when a player has connected their Epic Games account but has not yet confirmed their platform. All players must go to their Account Settings page and select the platform they play through to resolve this error. More information on how to add a platform can be found in our Game Connections Guide.

Once a player has played in a regular season game, the account used in the match must be used for the remainder of the season. If the player has not yet played or is not enrolled in an active season, contact PlayVS Support through the chat feature or at support@playvs.com to get the game account disconnected.

Refresh your page to resolve any issues related to the timer!

For coaches, confirm that your team has all roster slots filled and that all players on the team have their game accounts connected prior to joining the match queue.

Alternatively, confirm that you do not already have a match with an opponent scheduled. An existing scheduled scrimmage or match with no results can prevent your team from joining the match queue.

One member of each team in a match must be actively using the Match Assistant. If either team does not progress the steps listed in their respective Game Day Protocol, the assistant will not move forward.

If you have been sitting on "Waiting on Opponent" for a while, then perform the following steps:

If each of the steps above does not resolve your issue, contact PlayVS Support through the chat feature or at support@playvs.com.

Alternatively, teams can use the "Skip Assistant" steps in their Game Day Protocol to only revert to manual results submission.

Before match start time, we recommend thoroughly checking all player equipment to resolve any technical issues in advance. Below are initial troubleshooting methods to try:

In the event that your player(s) cannot connect for the match, PlayVS recommends you to reschedule (if possible) to allow enough time for troubleshooting. Per High School Competition Rulebook Section 9.1.2 Inability to Compete, teams unable to connect will need to reschedule or risk receiving a forfeit for the match.

Invites are sent directly to the account & platform selected within the Match Assistant. If a player is not receiving an invite, confirm that they are connected to the correct account and their platform. If the account & platform look correct, confirm it is also correct at rocketleague.com/activate.

If the player is connected properly and still not receiving invites, contact PlayVS Support through the chat feature or at support@playvs.com.

If you're having difficulties with launching the game, or the game continuously crashes, you can attempt to resolve it by downloading the Hextech Repair Tool from the League of Legends Support site.

League of Legends lobby codes for matches are generated at two unique times: once at the match start time and shortly after the previous game is complete. If the first lobby code for game 1 does not appear at the match start time or the next code is not generated, please contact PlayVS Support through the chat feature on our site or at support@playvs.com.

If League of Legends is impacted by your school's firewall, submit a PlayVS Support ticket with your League and Riot Client logs. Logs are typically found on your computer's hard drive in the following locations:

Latency and connection issues can occur for several reasons - To help League Officials better identify the root cause of the issue, perform the following steps, testing your connection between each one: